How to contact us

Voice call: +91 77889 98459. WhatsApp: +91 99887 67689. Email: admin@ongoleproperty.com. NRI enquiries: nri@ongoleproperty.com.

Office: 4th Lane, Bhagya Nagar, Ongole, Prakasam District, Andhra Pradesh, India. Digital enquiries may be submitted at any time.

What to include

To help us investigate, provide:

• Your name and a reliable contact method.
• The property, PG, account, payment, advertisement, or enquiry reference when applicable.
• A clear description, relevant dates, and supporting material that you are authorised to share.
• The resolution you are requesting.

Review process

We will acknowledge and review grievances within a reasonable period based on urgency and complexity. Identity or authority may be verified before account, personal-data, payment, or listing information is disclosed or changed.

Urgent security, fraud, privacy, or unlawful-content reports may be prioritised. Records may be retained for audit, fraud prevention, dispute resolution, and legal obligations.

Escalation

If the initial response does not resolve the concern, reply to the same support correspondence and request escalation, quoting the original reference. This policy does not limit rights or remedies available under applicable law.